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  1. My Live Video Input bulletin is not working (AVermedia PCIe Card) Applies to Carousel model 310, 320, and 330 media appliances with the TV input card option installed Symptoms Live video input bulletin is not displaying Bulletin will display but the quality is poor Cause There could be a few reasons that the vi... Read More
  2. Tightrope Media Systems Software End of Life Policy Tightrope Media Systems uses the term End of Life (EOL) to describe software that is no longer actively maintained. Products naturally reach the end of their life cycle for a number of reasons. Specifically, as we release new feature versions of our... Read More
  3. Important, Please Read: Tightrope Media Systems Hardware & Windows 10 You may have noticed recently that there is a new icon in your Windows system tray that does not look familiar. You may also be seeing prompts to upgrade to the Windows 10 operating system. We ask that you please disregard these prompts and do not in... Read More
  4. How do I configure Carousel to work with a separate Media directory? Applies to Carousel 7.0+ Answer If your media is on a separate network attached storage (NAS) device, configure the new media store by copying the current media, verifying the Windows permissions on the new media directory, configuring the Carousel... Read More
  5. Carousel for Apple TV Media Constraints Applies to 4th Gen Apple TV Carousel for Apple TV 1.0+ Media Playback Constraints Carousel for the Apple TV allows for the playback of up to four simultaneous videos at one time on a channel. The following formats are supported by tvOS upon which ... Read More
  6. There is a Tightrope Media Systems bulletin I can’t turn off Summary Upon watching a zone (or zones) rotate I am seeing a strange bulletin rotating that I cannot find under my Manage Bulletins menu.  It looks like one of the following images:  or  or  Applies to Carousel (all versions) Cause In Carousel... Read More
  7. Error that access to path is denied when updating a bulletin. Applies to Carousel 6.0+ Symptoms Editing a bulletin produces the following error: Cause The application pool managing the Carousel web server does not have permissions to the media directory. Resolution First, determine the application pool being... Read More
  8. How do I migrate my database and content to another server?   Answer   *WARNING* ***Migrating databases and content from one server to another is a process for advanced users only and should not be attempted if you do not understand any of the steps laid out below*** PREPARING THE SERVERS:    1) ... Read More
  9. How do I enable VLC for Carousel videos? Applies to Carousel versions 6.2.0 to 6.6.x Carousel 7 uses VLC by default Answer In order to configure your Carousel player to use VLC media player to handle uploaded and network streaming video you must first download and install VLC 1.1.9 onto t... Read More
  10. How do I backup my Carousel server?   Answer It is always a good idea to backup your Carousel databases and Media in the event of a hard drive failure. There are two steps to creating a full backup of all of your Carousel information: Step 1) Back up your SQL databases through the Fro... Read More
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