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  1. How do I change the channel my Carousel is showing? Applies to Carousel  Answer To change the channel that your Carousel player is displaying, simply exit the display engine by tapping escape and repeatedly clicking the mouse. Then from the Windows desktop, launch the Carousel Display Engine and se... Read More
  2. Channel Licenses for Cablecast Servers We have gotten a number of requests for additional Carousel Channel licenses as part of the unlimited free channel licenses now available with Carousel Digital Signage Servers. Cablecast Video and Automation Servers do not come with unlimited free ch... Read More
  3. Channel Showing Black When Switching To Carousel   Symptoms When your channel switches to Carousel and only plays black. Locally you can see the Carousel Display Engine is playing. This usually will happen after a power outage or an unclean system shutdown. Cause Sometimes when there is a power ou... Read More
  4. How to I find my Cablecast Channel ID’s for use with the Web API Channel ID's can be located by going to MainMenu: System Settings: [Channel Name]   If you look in the address bar in your browser you will see the Channel ID for the currently selected channel.... Read More
  5. Cablecast Passthrough Feature Overview What Is Passthrough? Passthrough, available with the release of Cablecast 6.3, allows live video to be routed through a Flex series video server and can be channel branded with bug, bug text, and crawl before being routed to air. This enables channel... Read More
  6. Streaming in HD & Cable Provider in SD Applies to Cablecast 4.4.0+ Answer In most cases with Cablecast, You have a Standard Definition channel with your cable provider, but want to stream on your website in HD. This article is merely a high-level overview of how to achieve this. For a... Read More
  7. No signal present on SDI Out B of SX2HD server Summary When connecting an SX2HD video server, you see valid video on the SDI Out A cable, but no signal on the SDI Out B cable. Applies to SX2HD Video Server (all versions) Symptoms Valid video on SDI Out A No Signal on SDI Out B Cause The cable... Read More
  8. My Brightsign Player is showing a black screen Applies to Carousel version 6.4.6+ Carousel For Brightsign Symptoms Brightsign player shows a black screen after setup Cause There could be a few causes for this behavior: 1) No player license on the server 2) Screen resolution incompatible with ... Read More
  9. h.264 files with AAC audio may fail to play with a 0x89998049 error Applies to SX Series Video Servers running: Cablecast 5.1.0+ Cablecast 5.2.0+ Cablecast 5.3.0+ Cablecast 5.4.0+ Symptoms Server intermittently fails to play h.264 files with AAC audio.  The following error is visible in the Windows Event Viewe... Read More
  10. Creating h.264 files that will work with my SX video server Applies to SX series video servers Answer Creating h.264 files can be a tedious process because of the number of variables that can be adjusted.  In this guide, we will discuss the implications of and best settings for some of these variables.  B... Read More
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