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  1. Changing the Hostname of Carousel server breaks bulletin rendering Applies to Carousel 6.5.0+ Symptoms When attempting to create/edit dynamic bulletins you receive an error "None of the specified endpoints were reachable" Error in the TRMS Event Log: "DynamicUpdater: “Error while updating dynamic pages: None of... Read More
  2. There is a Tightrope Media Systems bulletin I can’t turn off Summary Upon watching a zone (or zones) rotate I am seeing a strange bulletin rotating that I cannot find under my Manage Bulletins menu.  It looks like one of the following images:  or  or  Applies to Carousel (all versions) Cause In Carousel... Read More
  3. Exporting a Single Bulletin as a Bulletin Package Applies to Carousel 5.0.0+ Instructions Follow these steps to export a bulletin as a bulletin package: Log into the Carousel web user interface. Navigate to the zone that contains the bulletin that you would like to export. Click Copy or move thi... Read More
  4. How do I use custom icons for my weather bulletin? Applies to Carousel 6.3.0+ Answer Using custom weather icons is something that can be completed with just a few minutes time and access to your Carousel server. The icon files need to be named with all of the conditions Carousel supports. Not the c... Read More
  5. Carousel - Live Video Bulletins - How to take a live stream from and put it in Carousel Preface is not part of Tightrope Media Systems nor is it endorsed or affiliated. This information is dependent on’s public API which can change without notice at any time by them. This was tested and working using ... Read More
  6. How do I change the order in which my bulletins play   Answer By default, Carousel will organize your Bulletins in the order in which they are created. If you need to change the order in which they appear in the Display engine's rotation, simply log into Front Door as an administrator and select ... Read More
  7. My Live Video Input bulletin is not working (AVermedia PCIe Card) Applies to Carousel model 310, 320, and 330 media appliances with the TV input card option installed Symptoms Live video input bulletin is not displaying Bulletin will display but the quality is poor Cause There could be a few reasons that the vi... Read More
  8. Error that access to path is denied when updating a bulletin. Applies to Carousel 6.0+ Symptoms Editing a bulletin produces the following error: Cause The application pool managing the Carousel web server does not have permissions to the media directory. Resolution First, determine the application pool being... Read More
  9. Carousel Player On Windows Stops Cycling Through Bulletins Applies to Carousel Player For Windows Symptoms Player gets stuck and does not rotate through bulletins. Content does not update Cause Bulletins are incorrectly marked in the database has having attached audio. These bulletins incorrectly try to ... Read More
  10. Carousel Updates - Carousel for BrightSign Versions 1.3.0 & 1.3.1 are Released Our engineering team is happy to announce the latest software releases for Carousel Digital Signage Software for BrightSign players. See the full list of fixes for versions 1.3.0 & 1.3.1 listed below. As always, please contact our support team wi... Read More
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