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  1. Changing the Hostname of Carousel server breaks bulletin rendering Applies to Carousel 6.5.0+ Symptoms When attempting to create/edit dynamic bulletins you receive an error "None of the specified endpoints were reachable" Error in the TRMS Event Log: "DynamicUpdater: “Error while updating dynamic pages: None of... Read More
  2. There is a Tightrope Media Systems bulletin I can’t turn off Summary Upon watching a zone (or zones) rotate I am seeing a strange bulletin rotating that I cannot find under my Manage Bulletins menu.  It looks like one of the following images:  or  or  Applies to Carousel (all versions) Cause In Carousel... Read More
  3. Exporting a Single Bulletin as a Bulletin Package Applies to Carousel 5.0.0+ Instructions Follow these steps to export a bulletin as a bulletin package: Log into the Carousel web user interface. Navigate to the zone that contains the bulletin that you would like to export. Click Copy or move thi... Read More
  4. Carousel - Live Video Bulletins - How to take a live stream from Livestream.com and put it in Carousel Preface Livestream.com is not part of Tightrope Media Systems nor is it endorsed or affiliated. This information is dependent on Livestream.com’s public API which can change without notice at any time by them. This was tested and working using ... Read More
  5. How do I change the order in which my bulletins play   Answer By default, Carousel will organize your Bulletins in the order in which they are created. If you need to change the order in which they appear in the Display engine's rotation, simply log into Front Door as an administrator and select ... Read More
  6. My Live Video Input bulletin is not working (AVermedia PCIe Card) Applies to Carousel model 310, 320, and 330 media appliances with the TV input card option installed Symptoms Live video input bulletin is not displaying Bulletin will display but the quality is poor Cause There could be a few reasons that the vi... Read More
  7. Error that access to path is denied when updating a bulletin. Applies to Carousel 6.0+ Symptoms Editing a bulletin produces the following error: Cause The application pool managing the Carousel web server does not have permissions to the media directory. Resolution First, determine the application pool being... Read More
  8. Carousel Updates - Carousel for BrightSign Versions 1.3.0 & 1.3.1 are Released Our engineering team is happy to announce the latest software releases for Carousel Digital Signage Software for BrightSign players. See the full list of fixes for versions 1.3.0 & 1.3.1 listed below. As always, please contact our support team wi... Read More
  9. Carousel for Brightsign 1.3.2 has been released Our engineering team is happy to announce the latest maintenance releases for Carousel Digital Signage Software for BrightSign players. See the full list of fixes for version 1.3.2 below. Carousel for BrightSign Players 1.3.2 Release Notes Bug - 9759... Read More
  10. Carousel for BrightSign 2.1.0 is Released Our engineering team is happy to announce the latest maintenance release of Carousel Digital Signage for BrightSign Players. This new version 2.1.0 offers the fixes listed below as well as support for BrightSign Series 3 players. Carousel For Bright ... Read More
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