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  1. My Brightsign Player is showing a black screen Applies to Carousel version 6.4.6+ Carousel For Brightsign Symptoms Brightsign player shows a black screen after setup Cause There could be a few causes for this behavior: 1) No player license on the server 2) Screen resolution incompatible with ... Read More
  2. Channel Showing Black When Switching To Carousel   Symptoms When your channel switches to Carousel and only plays black. Locally you can see the Carousel Display Engine is playing. This usually will happen after a power outage or an unclean system shutdown. Cause Sometimes when there is a power ou... Read More
  3. My Live Video Input bulletin is not working (AVermedia PCIe Card) Applies to Carousel model 310, 320, and 330 media appliances with the TV input card option installed Symptoms Live video input bulletin is not displaying Bulletin will display but the quality is poor Cause There could be a few reasons that the vi... Read More
  4. ZEPLAY fails to load some items in the Editor Window Applies to ZEPLAY 3.0.0 Symptoms After opening an existing game, some items in Sequences fail to load in the Editor Window When you attempt to load a clip in the Editor you get a black screen instead of the clip's video You see an error that ... Read More
  5. Cablecast Updates - Version 6.0.4 is Released Our engineering team is happy to announce the latest software maintenance release for Cablecast.See the full list of fixes for version 6.0.4 listed below. As always, please contact our support team with questions. Cablecast 6.0.4 Release NotesBug - 9... Read More
  6. Carousel for Brightsign 1.3.2 has been released Our engineering team is happy to announce the latest maintenance releases for Carousel Digital Signage Software for BrightSign players. See the full list of fixes for version 1.3.2 below. Carousel for BrightSign Players 1.3.2 Release Notes Bug - 9759... Read More
  7. Carousel Version 6.6.0 is Released Our engineering team is happy to announce the latest software release for Carousel Digital Signage. See the full list of changes for version 6.6.0 listed below. Please contact our support team with questions. Carousel 6.6.0 Release Notes Story 9614: ... Read More
  8. ZEPLAY can’t resume into an existing game, won’t start playback after a "Cue Record Failed" error Symptoms Reloading an existing game, and starting recording, results in an error message: "Cue record failed". In ZEPLAY, the input preview windows are updating (typically the top row), but the output preview windows stay black (typically the bottom ... Read More
  9. Carousel 7.0.5 is released The Tightrope Team is happy to announce the latest software maintenance release for Carousel. This release fixed a number of bugs that were hiding in the software waiting to annoy you. See the full list of what was squished in this version in the rel... Read More
  10. Cablecast 6.1.5 is released The Tightrope Team is happy to announce the latest software maintenance release for Cablecast. This release adds additional support for IP routers and fixes a number of software issues affecting reporting, autopilot, public site content display and m... Read More