Cablecast - Software Assurance Coverage


Cablecast sells different levels of coverage types when it comes to covering your system.

What do I get with coverage options?

Refer to this table for what you can expect with the different levels of coverage. New systems come with 1 year of software assurance from the date of purchase.

No Coverage Software Assurance Platinum Coverage
  Billed Annually Billed Annually
  • Technical Support* (Email & Phone Troubleshooting)
  • Bug Fix releases (Ex: 6.3.1 to 6.3.4)†
  • Blanket Coverage on Software (Major & Minor releases)
  • Software upgrades performed by end-user

 

 

More information

Software upgrade assistance is only provided if purchased, or if covered by platinum coverage. This warranty does not include installation support. Factory or reseller assisted installation support options are available for an extra fee or may be available in some of the enhanced support options, which can be purchased from Tightrope or one of its resellers. This excludes Platinum coverage.

* Technical support provided at no charge as long as software & hardware is not EOL.. Read more about EOL Software here.
† If physical software media is required or requested by the end user, shipping and materials charges may apply. 

How do I get upgrade assistance if I don't have Platinum?

If you need assistance installing / performing a software upgrade between versions, you can purchase CBL-SVC-UPGRADE. This SKU will allow support assistance in the installation of software updates. Please contact sales for more information (sales@cablecast.tv).

Otherwise, we have a guide on how to perform a Cablecast software update, here.

Upgrade for Third Party Software

Upgrades for 3rd Party Software: Tightrope explicitly excludes software included with the Licensed System that is not the intellectual property of Tightrope, such as, but not limited to, the operating system or database engines. 

 

Additional Information



Article ID: 444
Created On: Tue, Aug 14, 2018 at 3:33 PM
Last Updated On: Tue, Aug 14, 2018 at 3:34 PM
Authored by: Shawn McHenry [shawn.mchenry@trms.com]

Online URL: http://kb.trms.com/article/cablecast-software-assurance-coverage-444.html