Windows Update Driver Searching Interferes with Matrox Driver Upgrade


Applies to

Symptoms

Cause

This issue occurs because by default, systems are configured to search for device drivers on Windows Update.  The drivers for the Matrox hardware can't be found on Windows Update, and it takes a long time to search for a driver for each device.

Workaround

To work-around this problem, you should temporarily disable Windows Update Driver Searching by performing the following steps:

  1. Right-click My Computer and select Properties
  2. Click Advanced System Settings in the left-side bar
  3. Switch to the Hardware tab
  4. Click Device Installation Settings
  5. Select No, let me choose what to do
  6. Select Never Install driver software from Windows Update
  7. Click Save Changes
  8. After the Matrox driver installation completes, switch back to Yes, do this automatically

Additional Information

Case 9549 will prevent this issue from occurring on Cablecast systems, it is scheduled for release in Cablecast 6.0.3.


Custom Fields

Article ID: 206
Created On: Wed, Dec 30, 2015 at 10:23 PM
Last Updated On: Wed, Dec 30, 2015 at 10:23 PM
Authored by: Ian Cobb [ian.cobb@trms.com]

Online URL: http://kb.trms.com/article/windows-update-driver-searching-interferes-with-matrox-driver-upgrade-206.html