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ZEPLAY fails to load some items in the Editor Window

Applies to

  • ZEPLAY 3.0.0

Symptoms

  • After opening an existing game, some items in Sequences fail to load in the Editor Window
  • When you attempt to load a clip in the Editor you get a black screen instead of the clip's video
  • You see an error that says "Failed to update Preview" immediately when you try to open a clip in the Editor

Cause

This issue only happens when one or more of the ZEPLAY channels are set to "Use Channel A's Audio".  When this feature is active, ZEPLAY records a single audio file, and uses that file instead of the Channel's specific audio.  This problem occurs if the audio file is shorter than the channel's video file.

Workaround

There is no workaround for this issue at this time.

Additional Information

PendingThis software behavior has been identified as bug and will be fixed.  It has been assigned case number 8509.

Fixed This bug has been fixed internally as is awaiting release.

Released A fix for this bug has been released in ZEPLAY 3.0.1 on June 2 2015.

Custom Fields
  • Bug Status: Released
  • Internal Bug ID: 8509
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