YOUR STORY PLAYS HERE
Home » Categories » ZEPLAY

ZEPLAY fails to load some items in the Editor Window

Applies to

  • ZEPLAY 3.0.0

Symptoms

  • After opening an existing game, some items in Sequences fail to load in the Editor Window
  • When you attempt to load a clip in the Editor you get a black screen instead of the clip's video
  • You see an error that says "Failed to update Preview" immediately when you try to open a clip in the Editor

Cause

This issue only happens when one or more of the ZEPLAY channels are set to "Use Channel A's Audio".  When this feature is active, ZEPLAY records a single audio file, and uses that file instead of the Channel's specific audio.  This problem occurs if the audio file is shorter than the channel's video file.

Workaround

There is no workaround for this issue at this time.

Additional Information

PendingThis software behavior has been identified as bug and will be fixed.  It has been assigned case number 8509.

Fixed This bug has been fixed internally as is awaiting release.

Released A fix for this bug has been released in ZEPLAY 3.0.1 on June 2 2015.

Custom Fields
  • Bug Status: Released
  • Internal Bug ID: 8509
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
ZEPLAY software version release history
Viewed 992 times since Wed, Dec 17, 2014
Running TRMS Broadcast Products as Active Directory Domain Members is not Supported
Viewed 1542 times since Tue, Sep 1, 2015
Why can’t I switch into Jog mode anymore?
Viewed 955 times since Mon, Nov 24, 2014
Windows Update Driver Searching Interferes with Matrox Driver Upgrade
Viewed 872 times since Wed, Dec 30, 2015
Restarting recording while a clip is loaded in the Editor leads to unexpected behavior
Viewed 776 times since Mon, Jan 26, 2015
Submitting a bug report to Tightrope
Viewed 1820 times since Thu, Jan 8, 2015
Video Processing Engine failed message while archiving to a network share
Viewed 864 times since Mon, Jan 26, 2015
About Tightrope’s software version numbers
Viewed 2818 times since Wed, Dec 17, 2014
Clips created by Split Clip function are always Preset at 100% speed
Viewed 746 times since Wed, Sep 24, 2014
Tightrope Media Systems Software End of Life Policy
Viewed 2781 times since Wed, Dec 17, 2014