YOUR STORY PLAYS HERE
Home » Categories » Carousel

Videos are not playing

 

Symptoms

  • Uploaded videos do not play at all in Carousel

Cause

Usually when a video can not play in Carousel it is a formatting issue. Carousel does strive to play all videos but sometimes it will either be in the incorrect format, or something is wrong with the video and that is preventing it from playing in Carousel. Here are some notes frrm the Carousel Manual regarding uploaded video:

 

 

 

Resolution

Following the above criteria should assist in getting uploaded video to play successfully in Carousel. If you are still having some issues, you can set the Carousel player to use VLC to handle video playback. That process is outlined here:

http://kb.trms.com/article/how-do-i-enable-vlc-for-carousel-videos-20.html

Also, try converting the video to a different file type as that may also resolve formatting issues. 

 

0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Resource25 / 25Live Calendars in Carousel 7.0
Viewed 485 times since Fri, Jun 16, 2017
Where can I find the Carousel manual?
Viewed 1549 times since Mon, Sep 29, 2014
Where are the Carousel installer log files located?
Viewed 652 times since Mon, Oct 17, 2016
How do I enable VLC for Carousel videos?
Viewed 3808 times since Mon, Sep 22, 2014
Carousel operating system compatibility
Viewed 2145 times since Tue, Nov 10, 2015
Known Issues in Carousel 7.0.0
Viewed 685 times since Tue, Jan 17, 2017
How do I adjust how often Dynamic Bulletins are rendered?
Viewed 1115 times since Wed, Nov 19, 2014
My Live Video Input bulletin is not working (AVermedia PCIe Card)
Viewed 1801 times since Tue, Nov 11, 2014