Home » Categories » Carousel

the same player shows up multiple times in the player dashboard, with the same IP address

Applies to

  • Carousel 6.6+


A player is represented multiple times in the player dashboard. All instances show it using the same IP address.

It was working fine in previous Carousel versions, and started after updating to 6.6+.


In Carousel 6.6+, registration information is stored differently than on previous Carousel versions, and each Carousel player must provide a unique machine SID.

In the case of this particular issue, multiple Carousel players share the same machine SID.

Having multiple players with identical machine SIDs used to be non-fatal. It was still a problem, but didn't create noticeable repercussions. It is now a critical requirement.


You can identify each machine's SID by running the PsGetSid tool <> on each system.

Call the command line tool with no argument to obtain the system's SID.

Machine SIDs can be duplicated if the same Windows installation was cloned on multiple systems.
In order for a unique machine SID to be generated the system needs to undergo proper SysPrep.

Custom Fields
  • Bug Status: Pending
  • Internal Bug ID: 10049
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Video does not display properly on Carousel
Viewed 1606 times since Mon, Jan 4, 2016
My Live Video Input bulletin is not working (AVermedia PCIe Card)
Viewed 1713 times since Tue, Nov 11, 2014
How do I backup my Carousel server?
Viewed 1933 times since Mon, Sep 22, 2014
Carousel 7 supported editions of Windows 10
Viewed 250 times since Wed, Apr 19, 2017
My Brightsign Player is showing a black screen
Viewed 2816 times since Tue, Nov 4, 2014
Carousel Player For Apple TV
Viewed 453 times since Fri, Jun 23, 2017
How do I change the channel my Carousel is showing?
Viewed 1805 times since Mon, Sep 22, 2014
Licensing my server
Viewed 1951 times since Wed, Sep 17, 2014
Choosing a player
Viewed 171 times since Fri, Sep 8, 2017
How do I update my Carousel software?
Viewed 1825 times since Mon, Sep 22, 2014