YOUR STORY PLAYS HERE
Home » Categories » Carousel

the same player shows up multiple times in the player dashboard, with the same IP address

Applies to

  • Carousel 6.6+

Symptoms

A player is represented multiple times in the player dashboard. All instances show it using the same IP address.

It was working fine in previous Carousel versions, and started after updating to 6.6+.

Solution

In Carousel 6.6+, registration information is stored differently than on previous Carousel versions, and each Carousel player must provide a unique machine SID.

In the case of this particular issue, multiple Carousel players share the same machine SID.

Having multiple players with identical machine SIDs used to be non-fatal. It was still a problem, but didn't create noticeable repercussions. It is now a critical requirement.

Troubleshooting

You can identify each machine's SID by running the PsGetSid tool <https://technet.microsoft.com/en-us/sysinternals/bb897417.aspx> on each system.

Call the command line tool with no argument to obtain the system's SID.

Machine SIDs can be duplicated if the same Windows installation was cloned on multiple systems.
In order for a unique machine SID to be generated the system needs to undergo proper SysPrep.

Custom Fields
  • Bug Status: Pending
  • Internal Bug ID: 10049
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
How do I adjust how often Dynamic Bulletins are rendered?
Viewed 1519 times since Wed, Nov 19, 2014
CAP integrations with Carousel 7
Viewed 540 times since Tue, Mar 13, 2018
Carousel 7.0 Upgrade Guide
Viewed 4144 times since Wed, Jan 4, 2017
Where can I find the Carousel manual?
Viewed 2813 times since Mon, Sep 29, 2014
How do I change the order in which my bulletins play
Viewed 2279 times since Tue, Nov 4, 2014
Carousel - Advanced Tweet Criteria
Viewed 898 times since Thu, Sep 28, 2017
Unable to locate Stored Procedures
Viewed 120 times since Tue, Sep 13, 2016
Carousel Access Rights in 7.3: what you need to know
Viewed 351 times since Tue, May 1, 2018