YOUR STORY PLAYS HERE
Home » Categories » Carousel

the same player shows up multiple times in the player dashboard, with the same IP address

Applies to

  • Carousel 6.6+

Symptoms

A player is represented multiple times in the player dashboard. All instances show it using the same IP address.

It was working fine in previous Carousel versions, and started after updating to 6.6+.

Solution

In Carousel 6.6+, registration information is stored differently than on previous Carousel versions, and each Carousel player must provide a unique machine SID.

In the case of this particular issue, multiple Carousel players share the same machine SID.

Having multiple players with identical machine SIDs used to be non-fatal. It was still a problem, but didn't create noticeable repercussions. It is now a critical requirement.

Troubleshooting

You can identify each machine's SID by running the PsGetSid tool <https://technet.microsoft.com/en-us/sysinternals/bb897417.aspx> on each system.

Call the command line tool with no argument to obtain the system's SID.

Machine SIDs can be duplicated if the same Windows installation was cloned on multiple systems.
In order for a unique machine SID to be generated the system needs to undergo proper SysPrep.

Custom Fields
  • Bug Status: Pending
  • Internal Bug ID: 10049
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Active Directory User Roles Don’t Update
Viewed 1018 times since Mon, Sep 26, 2016
Custom Carousel Fonts
Viewed 909 times since Fri, Sep 1, 2017
Carousel 7.3.1 Released
Viewed 350 times since Tue, May 22, 2018
Carousel 7.3.0 Released
Viewed 401 times since Fri, May 11, 2018
Dynamic Instagram via third-party API Intergration
Viewed 1020 times since Thu, Apr 20, 2017
What version of Internet Explorer does Carousel use for interactive bulletins?
Viewed 1825 times since Mon, Apr 13, 2015
Using Dean Evans EMS as a Data Source in Carousel 7.3+
Viewed 272 times since Tue, Apr 3, 2018