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Submitting a bug report to Tightrope

Answer

Please send an email to bugs@trms.com.

Additional Information

In order to reproduce your issue as quickly as possible, please include the following information in your bug report:

  • Your contact information
  • The product and version you are using
    e.g. Cablecast 5.4.3
  • A description or screenshot of the problem you encountered
    e.g. When I attempted to send Autopilot, I received an error that stated "Object reference not set to an instance of an object"
  • How many times has this happened?
    e.g. This is the first time that I have ever seen this error message under these circumstances
    -or- This error seems to happen every time I send Autopilot from my laptop
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