YOUR STORY PLAYS HERE
Home » Categories » Multiple Categories

Submitting a bug report to Tightrope

Answer

Please send an email to bugs@trms.com.

Additional Information

In order to reproduce your issue as quickly as possible, please include the following information in your bug report:

  • Your contact information
  • The product and version you are using
    e.g. Cablecast 5.4.3
  • A description or screenshot of the problem you encountered
    e.g. When I attempted to send Autopilot, I received an error that stated "Object reference not set to an instance of an object"
  • How many times has this happened?
    e.g. This is the first time that I have ever seen this error message under these circumstances
    -or- This error seems to happen every time I send Autopilot from my laptop
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Which file formats are supported on Cablecast’s SX video servers?
Viewed 5437 times since Mon, Aug 3, 2015
Resource25 / 25Live Calendars in Carousel 7.0
Viewed 1520 times since Fri, Jun 16, 2017
Output preview windows only show VU meters for two channels of audio
Viewed 1153 times since Mon, Sep 22, 2014
Playback of files in Cablecast is stuttering consistently.
Viewed 1042 times since Mon, Aug 22, 2016
Cablecast 5.3.7 is Released
Viewed 1226 times since Fri, Oct 30, 2015
VOD Live Chaptering Feature Overview
Viewed 556 times since Tue, Feb 20, 2018
How To Protect Your Servers From Spectre and Meltdown Vulnerabilities
Viewed 471 times since Tue, Feb 13, 2018
Cablecast Screenweave is Released (OTT support for Apple TV & Roku)
Viewed 743 times since Thu, Jul 12, 2018