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Source Incomplete VODs never progress

Applies to

  • Cablecast 5.2.0 - 5.2.7
  • Cablecast 5.3.0

Symptoms

  • VOD files that are assigned the Source Incomplete state will never progress, even after the source files are available

Cause

This issue is caused by a software bug in the Cablecast service.  Once a VOD is marked as Source Incomplete, it will never be reevaluated to see if it can be processed.

Resolution

The solution to this problem is to update the Cablecast software on your machine.  If you are running:

  • Cablecast 5.2.0 to 5.2.7: You must upgrade to Cablecast 5.2.8 or above
  • Cablecast 5.3.0: You must upgrade to Cablecast 5.3.1 or above

Additional Information

Released A fix for this bug has been released in Cablecast 5.2.8.

Released A fix for this bug has been released in Cablecast 5.3.1.

Released A fix for this bug has been released in Cablecast 5.4.0.

Custom Fields
  • Bug Status: Released
  • Internal Bug ID: 8411
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