Reels with a length of zero seconds cause associated show’s VOD to stay in Source Incomplete state indefinitely
Article Number: 56 | Rating: Unrated | Last Updated: Tue, May 12, 2015 at 1:33 PM
Applies to
Cablecast 5.2.0+
Symptoms
VOD operations for reels with a length of 0:00:00 are never processed.
Other VOD operations are processed as expected.
Cause
This behavior is by design. Â
Workaround
In order to allow the VOD operation to proceed you must either delete the reel with zero length, or enter a valid (non-zero) duration.
Additional Information
A future version of Cablecast will include a more verbose notification that the zero-length reel is what is preventing a VOD operation from proceeding. Â This will make it easier to identify this situation.
Released A fix for this bug has been released in Cablecast 5.2.9.
Posted by: Ian Cobb - Mon, Sep 29, 2014 at 3:26 PM. This article has been viewed 2965 times. Filed Under: Cablecast