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Playback of files in Cablecast is stuttering consistently.

Applies to

  • Cablecast version < 6.0.6

Symptoms

  • Playback of files is consistently stuttering.
  • Restarting the server can make it behave better for a few hours, then the stuttering returns.
  • The TRMS event log in the event viewer shows the file validation process processing the same file(s) recurrently.

Cause

We have seen issues where the file validation indexer process is stuck processing files in a loop. This essentially results in the server endlessly parsing some files as if they were newly-added content, causing enough of a resource drain to negatively affect live playbacks and encodes on the SX server.

Resolution

This has been resolved in Cablecast versions > 6.0.5.

Notes

The file validation indexer service performs a number of operations on any new asset file ingested into the server. The file validation's goal is to decide whether or not the new asset file meets the server's requirements, and extract data to enable playback optimizations. It accomplishes this through the following tasks:

  • Gets the basic file information, such as video track resolution, codec, bitrate. Audio codec, bitrate, samples per second. Will reject any file that doesn't meet the server's specified video and audio requirements, based on the server's currently set IO resolution. 
  • Extracts AFD code from the asset file. If no AFD code is found the server will inject default AFD codes into the playback output.
  • Generates thumbnails from the asset file. 
  • Create index files to speed up mpeg file reading. 
  • Read and decode content from the file at a few predetermined different positions. This is to maximize our chances of detecting incorrect file formatting issues.

If any of the above checks fail (except AFD checks), the file information indexer will reject the file and Cablecast will remove it from the new asset content queue. 

Unfortunately it is not possible to easily identify which of the above step(s) failed just by looking at the event viewer and log files. If this problem happens frequently there may be a problem with how files are imported into the server (resulting in truncated/partially copied asset files), and further investigation may be necessary by the support team.

In the case of this specific article, the new asset content is invalid but is never removed from the content queue, and reprocessing the file indefinitely caused detrimental performance issues.

Custom Fields
  • Bug Status: NA
  • Internal Bug ID: 9991, 9576
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