YOUR STORY PLAYS HERE
Home » Categories » Multiple Categories

Missing mp4 MIME type prevents VOD files from loading in On Demand Player

Applies to

  • Cablecast 5.2.0+

Symptoms

  • VOD files fail to load in the On Demand Player.
  • On Demand Player appears on the page, but continues loading at 00:00

Cause

This issue may be caused by a missing mp4 MIME type in Internet Information Services.

Workaround - Windows 7 / Server 2008 R2

 

From the Windows Desktop of your VOD server:

  1. Right Click Computer
  2. Select Manage
  3. Expand the Services and Applications node (Windows 7) or the Roles node (Server 2008 R2)
  4. Expand the Web Server (IIS) node (This step can be skipped on Windows 7)
  5. Select Internet Information Services
  6. Expand the node for your server in the Connections list
  7. Expand the Sites node
  8. Expand the Default Web Site node
  9. Select the vod Virtual Directory
  10. Scroll to IIS in the right pane
  11. Double-click MIME Types
  12. Confirm that this list DOES NOT include .mp4
  13. Click Add if .mp4 is not included in the list
  14. Enter .mp4 for the file extension 
  15. Enter video/mp4 for the MIME type
  16. Press OK

Additional Information

We have had reports that this MIME type sometimes gets removed from a system for unknown reasons.  We are investigating why this could be happening and will update this article accordingly.

PendingThis software behavior may be the result of a bug.  It has been assigned case number 8699.

Custom Fields
  • Bug Status: Pending
  • Internal Bug ID: 8699
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Cablecast - Platinum Assurance
Viewed 115 times since Tue, May 8, 2018
Cablecast 5.4.5 is released
Viewed 1020 times since Fri, Oct 30, 2015
Information Needed to Add or Renew Assurance on Your System
Viewed 1862 times since Thu, Jul 2, 2015
File validation reports ’Obtaining info about this file did not proceed in a timely fashion’
Viewed 1831 times since Mon, Oct 13, 2014
Running TRMS Broadcast Products as Active Directory Domain Members is not Supported
Viewed 1708 times since Tue, Sep 1, 2015
Operating System, & Windows Updates
Viewed 12 times since Tue, Jun 2, 2015
One or more VOD files have a status of Source Incomplete
Viewed 1655 times since Mon, Sep 29, 2014
Deleting a Control Module Set (CMS) requires a browser refresh
Viewed 408 times since Thu, Nov 2, 2017
DSK (down stream keyer) devices supported by Cablecast
Viewed 2037 times since Wed, Feb 18, 2015