Home » Categories » Carousel » Version 7.0

I cannot get status of my Services under System Health

Applies to

  • Carousel 7.0+


  • When checking statuses of the Carousel, Carousel Rendering Service, and RabbitMQ services, you receive a WMI Access Denied response.
  • Carousel\IIS AppPool is running under a domain account.


In Windows, by default, only local administrators can have access to WMI remotely.


  1. Add user to Performance Log Users local group:
    1. Open the Local Users and Groups Management Console via lusrmgr.msc.
    2. Select Groups.
    3. Right-click on Performance Log Users, and select Add to Group...
    4. Click Add...
    5. Select the domain account you are using for the Carousell\IIS AppPool.
    6. Click OK as you close all windows.
  2. Allow user access to WMI:
    1. Open WMI Mangement Console via wmimgmt.msc.
    2. Right-click WMI Control and select Properties.
    3. Go to the Security tab.
    4. Expand Root, and highlight CIMV2.
    5. Click Security.
    6. Click Add...
    7. Select the domain account you are using for the Carousel\IIS AppPool.
    8. Click OK as you close all windows.
    9. Reboot System

You should now receive information about services via the Carousel System Health check page.

Outline of steps for resolution taken from post.

0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Known Issues in Carousel 7.0.0
Viewed 1463 times since Tue, Jan 17, 2017
Carousel 7.0 Upgrade Guide
Viewed 5216 times since Wed, Jan 4, 2017
Carousel Does Not Load when Logged in with Usernames that Contain Periods
Viewed 773 times since Mon, Sep 18, 2017
Accessing Carousel Rendering Logs
Viewed 1192 times since Wed, Jan 18, 2017
FrontDoor fails to backup Carousel database
Viewed 1699 times since Tue, Feb 28, 2017
Using Dean Evans EMS as a Data Source in Carousel 7.3+
Viewed 662 times since Tue, Apr 3, 2018
CAP integrations with Carousel 7
Viewed 910 times since Tue, Mar 13, 2018