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I cannot get status of my Services under System Health

Applies to

  • Carousel 7.0+

Symptoms

  • When checking statuses of the Carousel, Carousel Rendering Service, and RabbitMQ services, you receive a WMI Access Denied response.
  • Carousel\IIS AppPool is running under a domain account.

Cause

In Windows, by default, only local administrators can have access to WMI remotely.

Resolution

  1. Add user to Performance Log Users local group:
    1. Open the Local Users and Groups Management Console via lusrmgr.msc.
    2. Select Groups.
    3. Right-click on Performance Log Users, and select Add to Group...
    4. Click Add...
    5. Select the domain account you are using for the Carousell\IIS AppPool.
    6. Click OK as you close all windows.
  2. Allow user access to WMI:
    1. Open WMI Mangement Console via wmimgmt.msc.
    2. Right-click WMI Control and select Properties.
    3. Go to the Security tab.
    4. Expand Root, and highlight CIMV2.
    5. Click Security.
    6. Click Add...
    7. Select the domain account you are using for the Carousel\IIS AppPool.
    8. Click OK as you close all windows.
    9. Reboot System

You should now receive information about services via the Carousel System Health check page.

Outline of steps for resolution taken from http://www.gsx.com/blog/bid/86455/Enable-Remote-WMI-Access-for-a-Domain-User-Account post.

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