YOUR STORY PLAYS HERE
Home » Categories » FrontDoor

I can’t login to my system

Summary

You are unable to log into Front Door

Symptoms

  • 1) The Front Door website will not load. You receive an error message in your web browser etc.
  • 2) Front Door loads but your login will not work
  • 3) Front Door loads, you enter credentials successfully and select 'Carousel' but are then kicked back out to the login screen 

Resolution

1) Re-boot your Carousel server and try again

2) If you have forgotten your login credentials and can not login, just send an email to support@trms.com and request the admin password reset tool. Download and run it on your Carousel server to re-set the password for the admin account

3) If you are getting kicked back out to the login screen once you select Carousel, you are using Internet Explorer and it is causing the issue. Either set Internet explorer to use Compatibility view or use a different web browser.

 

0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
About Tightrope’s software version numbers
Viewed 3810 times since Wed, Dec 17, 2014
Licensing my server
Viewed 2982 times since Wed, Sep 17, 2014
Submitting a bug report to Tightrope
Viewed 2318 times since Thu, Jan 8, 2015
Identifying Your Current Version of Windows
Viewed 1714 times since Fri, Aug 21, 2015
Locating my hardware license key
Viewed 5076 times since Wed, Sep 17, 2014
How to perform a system database migration
Viewed 2160 times since Thu, Jul 30, 2015
Can I have a separate SQL server for FrontDoor/Carousel?
Viewed 2162 times since Thu, Nov 13, 2014
When accessing Frontdoor, I get an "HTTP Error 404.2 – Not Found" error
Viewed 2526 times since Mon, Mar 2, 2015