YOUR STORY PLAYS HERE
Home » Categories » Multiple Categories

File validation reports ’Obtaining info about this file did not proceed in a timely fashion’

Applies to

  • SX Series Video Servers running:
    • Cablecast 5.1.0+
    • Cablecast 5.2.0+
    • Cablecast 5.3.0+
    • Cablecast 5.4.0+

Symptoms

  • Some of your files may fail to validate with an error that says "Obtaining info about this file did not proceed in a timely fashion".

Cause

Cablecast allocates a specific amount of time for each validation operation to complete.  If a file does not validate within the allotted time limit, the previously mentioned error message is logged.  The rationale being that if it takes an exceedingly long time to get the information about a file, it will likely take a long time to start playing the file as well.  This could lead to the start of a program being delayed.

Workaround

To workaround this problem, please Reindex the file until it works.  If the file won't validate after five attempts to Reindex, please contact our support staff for further assistance.  To Re-Index a file:

  1. Log into the Cablecast Web User Interface
  2. Navigate to Main Menu : Digital File Management : Invalid
  3. Locate the file that won't validate
  4. Click Reindex

Additional Information

We have identified a software bug that can cause this error message to be displayed under a set of incorrect circumstances.  This bug will be addressed in an upcoming release of the Cablecast software.

PendingThis software behavior has been identified as bug and will be fixed.  It has been assigned case number 8492.

Fixed This bug has been fixed internally as is awaiting release.

Released A fix for this bug has been released in Cablecast 5.3.6, on June 5 2015.

Custom Fields
  • Bug Status: Released
  • Internal Bug ID: 8492
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
How To Protect Your Servers From Spectre and Meltdown Vulnerabilities
Viewed 592 times since Tue, Feb 13, 2018
Live Stream Audio Can Become Out of Sync or Glitchy
Viewed 509 times since Tue, Oct 9, 2018
About Tightrope’s software version numbers
Viewed 4111 times since Wed, Dec 17, 2014
No signal present on SDI Out B of SX2HD server
Viewed 1422 times since Fri, Sep 19, 2014
Disabling Automatic Updates and Notification on Cablecast CG-340 Systems
Viewed 391 times since Tue, Nov 13, 2018
Cablecast Screenweave is Released (OTT support for Apple TV & Roku)
Viewed 1054 times since Thu, Jul 12, 2018
SX Server will not validate any files but playback using SXConfiguration works
Viewed 2000 times since Wed, Sep 24, 2014
Instructions for upgrading to Cablecast 6.0 from Cablecast 5.3+
Viewed 1468 times since Tue, Sep 15, 2015
MPEG Files remain processing and never finish
Viewed 1488 times since Thu, Oct 13, 2016