YOUR STORY PLAYS HERE
Home » Categories » Carousel

Error that access to path is denied when updating a bulletin.

Applies to

  • Carousel 6.0+

Symptoms

Editing a bulletin produces the following error:

Cause

The application pool managing the Carousel web server does not have permissions to the media directory.

Resolution

First, determine the application pool being used by the Carousel web server by opening.  Open Internet Information Services (IIS) Manager and expand the web server options until the Carousel web site is visible.  Right click on the Carousel web site and select Manage Application / Advanced settings.  Note the Application Pool being used being used.

Next, navigate to the directory .\TRMS\Web\Carousel.  Right click on the Media folder and select Properties.  Select the Security tab and click on the Edit button for "To change permissions, click Edit".  Under "Groups or user names" select Add..., and in the "Enter the object names to select:" enter IIS APPPOOL\<Carousel App Pool> with <Carousel App Pool> being the name of the application pool as determined above.  Select Check Names, and if you entered the application pool user information correctly, it should show the application pool underlined in the text box.

 Select OK, and then highlight the application pool user in "Groups and User Names", select Allow/Full Control in the Permissions for Authenticated Users section, and then click Apply.

 

 

 

 

4 (1)
Article Rating (1 Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Carousel for Apple TV Media Constraints
Viewed 827 times since Thu, Jun 22, 2017
Carousel Security Options
Viewed 158 times since Mon, Apr 16, 2018
Licensing my server
Viewed 2594 times since Wed, Sep 17, 2014
FrontDoor fails to backup Carousel database
Viewed 918 times since Tue, Feb 28, 2017
Carousel 7.2.1 Relesed
Viewed 135 times since Thu, Apr 5, 2018
How do I change the channel my Carousel is showing?
Viewed 2399 times since Mon, Sep 22, 2014
Can I use SSL to protect my signage content?
Viewed 1696 times since Thu, Aug 20, 2015
Unable to locate Stored Procedures
Viewed 23 times since Tue, Sep 13, 2016