YOUR STORY PLAYS HERE
Home » Categories » Carousel

Error that access to path is denied when updating a bulletin.

Applies to

  • Carousel 6.0+

Symptoms

Editing a bulletin produces the following error:

Cause

The application pool managing the Carousel web server does not have permissions to the media directory.

Resolution

First, determine the application pool being used by the Carousel web server by opening.  Open Internet Information Services (IIS) Manager and expand the web server options until the Carousel web site is visible.  Right click on the Carousel web site and select Manage Application / Advanced settings.  Note the Application Pool being used being used.

Next, navigate to the directory .\TRMS\Web\Carousel.  Right click on the Media folder and select Properties.  Select the Security tab and click on the Edit button for "To change permissions, click Edit".  Under "Groups or user names" select Add..., and in the "Enter the object names to select:" enter IIS APPPOOL\<Carousel App Pool> with <Carousel App Pool> being the name of the application pool as determined above.  Select Check Names, and if you entered the application pool user information correctly, it should show the application pool underlined in the text box.

 Select OK, and then highlight the application pool user in "Groups and User Names", select Allow/Full Control in the Permissions for Authenticated Users section, and then click Apply.

 

 

 

 

4 (1)
Article Rating (1 Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Where are the Carousel installer log files located?
Viewed 1242 times since Mon, Oct 17, 2016
Channel Showing Black When Switching To Carousel
Viewed 3134 times since Mon, Jun 29, 2015
Unable to locate Stored Procedures
Viewed 247 times since Tue, Sep 13, 2016
Carousel - Advanced Tweet Criteria
Viewed 1181 times since Thu, Sep 28, 2017
Carousel - Hardware Warranty Terms
Viewed 1118 times since Mon, Feb 20, 2017
How do I update my Carousel software?
Viewed 3469 times since Mon, Sep 22, 2014
Carousel - Warranty Options
Viewed 1178 times since Wed, Feb 15, 2017
Accessing Carousel Rendering Logs
Viewed 1149 times since Wed, Jan 18, 2017