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Error message is useless when Cablecast fails to delete a file from within Digital File Management

Summary

You are unable to delete a digital file off the video server. An error message pops up at the top of the screen stating: "Deleting file failed. Unable to delete <File Path\File Name>. No other information is available.

Applies to

  • Cablecast 5.2.0 +

Symptoms

  • Unable to delete a digital file from the Cablecast web UI or from the root of the SX Video Server directly
  • Error message provides no useful explanation

Cause

In the particular situation that brought this to our attention, the file was set to have Read-only access.

Resolution

From the Windows desktop on your video server:

  1. Navigate to the directory where the affected file is located
  2. Right-click on the file and select Properties
  3. In the Attributes section, uncheck the Read-Only box
  4. Click OK
  5. You should now be able to delete the file

Additional Information

A future Cablecast version will include a more useful warning message as to why the file could not be deleted.

Released A fix for this bug has been released in Cablecast 5.3.4.

Custom Fields
  • Bug Status: Released
  • Internal Bug ID: 8455
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