YOUR STORY PLAYS HERE
Home » Categories » Cablecast

Digital Files Disappear and Reapear

Applies to

  • Cablecast 6.0.1+
  • Cablecast 5.3.7+

Symptoms

  • Digital files disappear and then reappear after installing an update.

Cause

Cablecast 5.3.7, 5.4.5, and 6.0.1 all introduced a routine that periodically checks that files discovered on a video server are contained within a server's PortSettings. Files that are not contained within a port setting are removed from the system. This allows for files to be removed automatically if a server is reconfigured with different PortSettings. A misconfiguration of the PortSettings with an invalid character such as a forward slash "/" (E:/ instead of E:\) causes the system to determine a file should be removed. Note that the forward slash is not valid for a drive letter.

Resolution

Ensure that all PortSettings for each video server contain valid paths using the backslash character for the path separator.

0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Cablecast Passthrough Feature Overview
Viewed 633 times since Tue, Aug 8, 2017
how do I setup a network share for a SxPlayerCM control module?
Viewed 1112 times since Wed, Apr 27, 2016
Source Incomplete VODs never progress
Viewed 1400 times since Fri, Oct 3, 2014
Cablecast 6.0.1 is Released
Viewed 1478 times since Fri, Oct 30, 2015
Channel Licenses for Cablecast Servers
Viewed 1408 times since Fri, Jun 26, 2015
DSK (down stream keyer) devices supported by Cablecast
Viewed 2135 times since Wed, Feb 18, 2015
Update the Bios on a Cablecast Live 340 to support Cablecast 6.4
Viewed 364 times since Fri, Mar 9, 2018
File validation reports ’Obtaining info about this file did not proceed in a timely fashion’
Viewed 1921 times since Mon, Oct 13, 2014
Cablecast 5.4.5 is released
Viewed 1078 times since Fri, Oct 30, 2015
Issues Scheduling Cablecast When Daylight Savings Time Changes
Viewed 742 times since Tue, Mar 7, 2017