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Carousel Player On Windows Stops Cycling Through Bulletins

Applies to

  • Carousel Player For Windows

Symptoms

  • Player gets stuck and does not rotate through bulletins.
  • Content does not update

Cause

Bulletins are incorrectly marked in the database has having attached audio. These bulletins incorrectly try to fade the background audio which can lead to a deadlock between multiple bulletins waiting to fade the background audio that is never resumed after a bulletin fails to play audio.

Resolution

Run the sql script attatched to this KB

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