YOUR STORY PLAYS HERE
Home » Categories » Carousel

Carousel is not a selectable option in Front Door

Applies to

  • Carousel

Symptoms

  • Carousel has disappeared as an option in Front Door

Cause

Your licensing has become corrupted and can no longer be read

Resolution

In order to resolve, you must send an email request to support@trms.com requesting a new license key for your system. You must include your hardware id as well as the number of players and channels your system is to be licensed for. To get your hardware id, log into Front Door>Server Setup>Licensing. 

 

0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
There is a Tightrope Media Systems bulletin I can’t turn off
Viewed 3819 times since Mon, Sep 22, 2014
How do I combine two Carousels into one?
Viewed 1152 times since Thu, Oct 13, 2016
Can I use SSL to protect my signage content?
Viewed 2167 times since Thu, Aug 20, 2015
Video does not display properly on Carousel
Viewed 2980 times since Mon, Jan 4, 2016
Choosing a player
Viewed 1122 times since Fri, Sep 8, 2017
How do I change the channel my Carousel is showing?
Viewed 2700 times since Mon, Sep 22, 2014
Remote Desktop Connection doesn’t work on Carousel 270 Hardware
Viewed 398 times since Tue, Mar 27, 2018