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Carousel is not a selectable option in Front Door

Applies to

  • Carousel

Symptoms

  • Carousel has disappeared as an option in Front Door

Cause

Your licensing has become corrupted and can no longer be read

Resolution

In order to resolve, you must send an email request to support@trms.com requesting a new license key for your system. You must include your hardware id as well as the number of players and channels your system is to be licensed for. To get your hardware id, log into Front Door>Server Setup>Licensing. 

 

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