YOUR STORY PLAYS HERE
Home » Categories » Multiple Categories

Carousel Does Not Load when Logged in with Usernames that Contain Periods

Applies to

  • Carousel 7.0.8+ 

Symptoms

  • Server unavailable due to 404 error code when accessing Carousel

Cause

The IIS web server is optimizing the request to use the static file handler because the user's account details are accessed at CarouselAPI/users/<username>. In this case the username contains a period which IIS inferst to mean the request is for a static file such as an image.

Workaround

  1. Locate the API Web.config located in C:\TRMS\Web\CarouselAPI\Web.config or D:\TRMS\Web\CarouselAPI\Web.config.
  2. Find the <modules> element located under the <system.webServer> element (approx. line  number 74)
  3. Change <modules> to be <modules runAllManagedModulesForAllRequests="true">
  4. Save the Web.config
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Carousel - Warranty Options
Viewed 1141 times since Wed, Feb 15, 2017
Custom Carousel Fonts
Viewed 1317 times since Fri, Sep 1, 2017
What features of Carousel require a Multicast enabled network?
Viewed 2070 times since Tue, Oct 4, 2016
How do I enable VLC for Carousel videos?
Viewed 5954 times since Mon, Sep 22, 2014
Can I have a separate SQL server for FrontDoor/Carousel?
Viewed 2275 times since Thu, Nov 13, 2014
Dynamic Instagram via third-party API Intergration
Viewed 1397 times since Thu, Apr 20, 2017
Can I use SSL to protect my signage content?
Viewed 2583 times since Thu, Aug 20, 2015
Changing the Hostname of Carousel server breaks bulletin rendering
Viewed 2438 times since Tue, Feb 17, 2015
Disabling RDA
Viewed 330 times since Thu, Mar 22, 2018