Home » Categories » Multiple Categories

Carousel Does Not Load when Logged in with Usernames that Contain Periods

Applies to

  • Carousel 7.0.8+ 


  • Server unavailable due to 404 error code when accessing Carousel


The IIS web server is optimizing the request to use the static file handler because the user's account details are accessed at CarouselAPI/users/<username>. In this case the username contains a period which IIS inferst to mean the request is for a static file such as an image.


  1. Locate the API Web.config located in C:\TRMS\Web\CarouselAPI\Web.config or D:\TRMS\Web\CarouselAPI\Web.config.
  2. Find the <modules> element located under the <system.webServer> element (approx. line  number 74)
  3. Change <modules> to be <modules runAllManagedModulesForAllRequests="true">
  4. Save the Web.config
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Carousel for Apple TV Media Constraints
Viewed 796 times since Thu, Jun 22, 2017
Carousel - Hardware Warranty Terms
Viewed 741 times since Mon, Feb 20, 2017
Carousel Facebook Integration Has Changed
Viewed 195 times since Mon, Apr 9, 2018
Carousel software version release history
Viewed 1776 times since Tue, Jul 28, 2015
About Tightrope’s software version numbers
Viewed 3193 times since Wed, Dec 17, 2014
Unable to locate Stored Procedures
Viewed 7 times since Tue, Sep 13, 2016
What features of Carousel require a Multicast enabled network?
Viewed 1205 times since Tue, Oct 4, 2016
How do I change the channel my Carousel is showing?
Viewed 2364 times since Mon, Sep 22, 2014
Carousel Player showing stale content or not updating
Viewed 2654 times since Mon, Sep 22, 2014
I cannot get status of my Services under System Health
Viewed 624 times since Mon, Apr 10, 2017