Home » Categories » Multiple Categories

Carousel Does Not Load when Logged in with Usernames that Contain Periods

Applies to

  • Carousel 7.0.8+ 


  • Server unavailable due to 404 error code when accessing Carousel


The IIS web server is optimizing the request to use the static file handler because the user's account details are accessed at CarouselAPI/users/<username>. In this case the username contains a period which IIS inferst to mean the request is for a static file such as an image.


  1. Locate the API Web.config located in C:\TRMS\Web\CarouselAPI\Web.config or D:\TRMS\Web\CarouselAPI\Web.config.
  2. Find the <modules> element located under the <system.webServer> element (approx. line  number 74)
  3. Change <modules> to be <modules runAllManagedModulesForAllRequests="true">
  4. Save the Web.config
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Submitting a bug report to Tightrope
Viewed 1709 times since Thu, Jan 8, 2015
Exporting a Single Bulletin as a Bulletin Package
Viewed 1001 times since Tue, Sep 1, 2015
My Brightsign Player is showing a black screen
Viewed 3137 times since Tue, Nov 4, 2014
How to perform a system database migration
Viewed 1512 times since Thu, Jul 30, 2015
How do I combine two Carousels into one?
Viewed 711 times since Thu, Oct 13, 2016
Carousel 7.0.1 is released
Viewed 587 times since Fri, Feb 17, 2017
Accessing Carousel Rendering Logs
Viewed 535 times since Wed, Jan 18, 2017
Broadcast Products: End of support for Microsoft Windows XP and Windows Server 2003
Viewed 1823 times since Fri, Jul 24, 2015