YOUR STORY PLAYS HERE
Home » Categories » Cablecast » SX Series Video Servers

Cablecast attempts to read AFD data from unsupported files

Applies to

  • Cablecast 5.3.0+

Symptoms

  • After adding an invalid or unsupported file to the server, you may see dropped frames on the output.

Cause

Cablecast's file validation routine is a multi-part process.  We first obtain general information about the file, such as it's codec, frame dimensions and audio sample rate.  We then use this data to determine if we should continue the validation process, or if we should flag the file as invalid.

The routine used since Cablecast 5.3.0 includes obtaining the AFD data from the file as part of this initial information request.  Since the AFD data is stored in the actual video frames, we have to decode the video in order to provide the AFD data.  Thus, for unsupported files the system attempts to decode a file that we know to be unsupported.

Workaround

  1. Remove the file from the server
  2. -or- transcode the file to a supported codec

Additional Information

This behavior will be changed in an upcoming maintenance release. The updated routine only attempts to obtain AFD data from files that otherwise pass validation.

PendingThis software behavior has been identified as bug and will be fixed.  It has been assigned case number 8796.

Fixed This bug has been fixed internally as is awaiting release.

Released A fix for this bug has been released in Cablecast 5.3.6, on June 5 2015.

Custom Fields
  • Bug Status: Fixed
  • Internal Bug ID: 8796
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
About SXConfiguration
Viewed 1406 times since Wed, Dec 10, 2014
how do I setup a network share for a SxPlayerCM control module?
Viewed 1385 times since Wed, Apr 27, 2016
playback of H264 content is stuttering in Cablecast
Viewed 1486 times since Fri, Sep 2, 2016
Cablecast 5.2.12 is Released
Viewed 1231 times since Fri, Oct 30, 2015
Cablecast - Identifying Current & Legacy Equipment
Viewed 407 times since Mon, Aug 13, 2018
Cablecast SX Known Issues
Viewed 1583 times since Sun, Jun 5, 2016
Broadcast Products: End of support for Microsoft Windows XP and Windows Server 2003
Viewed 2665 times since Fri, Jul 24, 2015
File validation reports ’Obtaining info about this file did not proceed in a timely fashion’
Viewed 2254 times since Mon, Oct 13, 2014
Operating System, & Windows Updates
Viewed 425 times since Tue, Jun 2, 2015