YOUR STORY PLAYS HERE
Home » Categories » Cablecast » SX Series Video Servers

Apple ProRes 4444 files can cause dropped frames during playback

Applies to

  • Cablecast 4.8.0+

Symptoms

  • After adding an Apple ProRes 4444 file to your server, you start seeing periodic dropped frames on the server's output

Cause

The Apple ProRes 4444 codec is not supported on the SX series of video servers.  A software bug in the current software allows them to continue farther through the validation process than desired.

Workaround

Since the file can't be played back anyways, the best solution is to remove the file from the server and transcode it to a supported format.

Additional Information

PendingThis software behavior has been identified as bug and will be fixed.  It has been assigned case number 8806.

Fixed This bug has been fixed internally and is awaiting release.  Theses files are now marked as invalid immediately and no further attempt to validate them will be made.

Released A fix for this bug has been released in Cablecast 5.3.6, on June 5 2015.

Custom Fields
  • Bug Status: Released
  • Internal Bug ID: 8806
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Cablecast 5.4.6 is Released
Viewed 1050 times since Sat, Dec 5, 2015
Cablecast 5.3.8 is Released
Viewed 1285 times since Sat, Dec 5, 2015
Creating h.264 files that will work with my SX video server
Viewed 9064 times since Tue, Dec 9, 2014
Cablecast 5.2.12 is Released
Viewed 1011 times since Fri, Oct 30, 2015
SX Video Overlay Application never activates because it can not determine which devices it controls
Viewed 2162 times since Thu, Sep 18, 2014
About SXConfiguration
Viewed 1207 times since Wed, Dec 10, 2014
SX Server will not validate any files but playback using SXConfiguration works
Viewed 1746 times since Wed, Sep 24, 2014
Encodes fail if the Device File Key contains invalid characters
Viewed 1156 times since Mon, Mar 16, 2015