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Active Directory User Roles Don’t Update

Applies to

  • Carousel 6.0.0+
  • FrontDoor 5.5.0+

Symptoms

This issue only affects systems that have been configured to use Active Directory authentication instead of the built in TRMS authentication.

When you add or remove a user from the TRMS_Users or TRMS_Admins group in active directory, the change does not immediately appear in the FrontDoor/Carousel web interface. Additionally.

Cause

This is caused by caching that has been implemented for performance reasons. The cache updates every five minutes, so any changes may take a short period of time to be reflected system-wide.

Resolution

A feature request to improve this functionality has been submitted for review.

 

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