Home » Categories » Carousel

Active Directory User Roles Don’t Update

Applies to

  • Carousel 6.0.0+
  • FrontDoor 5.5.0+


This issue only affects systems that have been configured to use Active Directory authentication instead of the built in TRMS authentication.

When you add or remove a user from the TRMS_Users or TRMS_Admins group in active directory, the change does not immediately appear in the FrontDoor/Carousel web interface. Additionally.


This is caused by caching that has been implemented for performance reasons. The cache updates every five minutes, so any changes may take a short period of time to be reflected system-wide.


A feature request to improve this functionality has been submitted for review.


0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
FrontDoor fails to backup Carousel database
Viewed 500 times since Tue, Feb 28, 2017
Known Issues in Carousel 7.0.0
Viewed 686 times since Tue, Jan 17, 2017
Carousel - Advanced Tweet Criteria
Viewed 293 times since Thu, Sep 28, 2017
How to Factory Restore a Carousel 260
Viewed 478 times since Thu, May 4, 2017
There is a Tightrope Media Systems bulletin I can’t turn off
Viewed 2992 times since Mon, Sep 22, 2014
Error that access to path is denied when updating a bulletin.
Viewed 1493 times since Fri, Jun 5, 2015
What features of Carousel require a Multicast enabled network?
Viewed 755 times since Tue, Oct 4, 2016
Exporting a Single Bulletin as a Bulletin Package
Viewed 1001 times since Tue, Sep 1, 2015
Resource25 / 25Live Calendars in Carousel 7.0
Viewed 485 times since Fri, Jun 16, 2017