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’A reboot will be required’ message is shown when uninstalling Cablecast

Summary

When uninstalling Cablecast you may receive a message that indicates that a reboot is required to complete the uninstallation process.

Applies to

  • Cablecast 5.2.0+

Symptoms

  • You see the above error when uninstalling Cablecast.

Cause

As part of the uninstall process, the installer program needs to terminate all running Cablecast processes.  The CablecastDeviceControl Service sometimes takes a long time to exit, which causes the installer to indicate that a reboot is required.

Workaround

There is no workaround necessary, you can click OK, the installer will finish successfully.  You can reboot the machine after the uninstall finishes, but it is not required.

Additional Information

Released A fix for this bug has been released in Cablecast 5.3.4.

Custom Fields
  • Bug Status: Released
  • Internal Bug ID: 7804
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